The motor seems to power a long threaded bar which moves a unit back and forward to operate the mechanism. These problems can be pretty simple and take no time to fix. The clicking noise is a gear in the motor that is slipping due to wear. The last time I even took the motor casing apart and spliced some wires that seemed not to be connected properly (I have tone when I short these on the circuit board with a piece of metal—that means a connection, right?). What is ‘control wand’? If it was purchased new, call the retailer since it will be covered under warranty. I Just got a hand me down recliner from my in laws its in good condition except on recliner doesn’t work. I had the same issue. Find the best Recliner Repair near you on Yelp - see all Recliner Repair open now. I tried calling Ashley furniture and they basically told me there’s nothing they can do for me because I don’t have a warranty. Amazon has them for less than $25: Oh I just saw you replied to this! A tech should be able to diagnose the issue with a meter and bench test the transformer, switch and motor to see which one is causing the issue. Kevin, Prior to finding your site, my mind was racing on how I could get a replacement recliner sofa here today as we have family arriving to visit in a few hours. OMG!! The transformer should short out with a power surge BEFORE your motor gets fried. I was just checking and noticed that there are several 2 pin lines (3, I think, but only two reclining seats…). We’ve ordered a power reclining sofa and love seat. This is mostly useful when the motor shuts down because there was a power surge or something similar. I’ll see if I can get more information to help you on this matter. (It does not appear to be broken…just detatched.) The switch button cord usually has a larger 5 pin plug. The paperwork says electrical operation can be disabled/enabled by pressing center button on control wand. I haven’t checked voltage yet. We’ve been fixing recliners for nearly a decade for several warranty companies. Want a pair of electric recliners that adjust with the push of a button? I’m so glad to hear this helped you! Manufacturer is Ashley. It stopped working in the reclined position. I have a Klaussner power reclining sectional. They can, and do go bad. Chair will not recline and I’m fairly certain the wires from the buttons to the motor have broken or shorted. You can find a link in the Repair Parts tab to get the pricing for each item shown below (lift motor, wiring, transformer, and remote ). What would cause both of them to short circuit. No movement, no sound. http://www.homemakers.com/ashley-capote-4-piece-power-reclining-sectional-108137. I would appreciate any advice you can give me. I tried unplugging and re plugging everything but every time I touch the controls it just brings up the same all white and nothing works. My problem is I shipped this internationally so my warranty does not cover. I need new controllers for our recliners, and I’ve ascertained that what we have are OKIN 2-button, 8-pin controllers/cables. You’ll be glad to do so. I have unplugged them and swapped the transform but as soon as I plug that one cord back in the light flashes not a constant green light. Required fields are marked *. Thank you for all the wonderful advice here. It seems that the gears inside the motor have begun to strip and slip. You must be wondering about the problem. I suggest calling Ashley’s Customer Service for tips concerning your specific model. Switches can develop an electrical short very easily. Cannot find diagram anywhere. If so, they are available on Amazon.com and all you need to do is search for “power recliner parts”. I think I’m going to try adding a little grease the the limit switch plunger to see if that helps. the lift mechanism is different and does not have a manual stopping point. I will have to do some research to see if I can find this out. It will catch and stop moving up/down sometimes unless I put pressure on it to keep it moving. Once you flip the recliner over, you simply remove the electrical plugs- and then the clevis pins. I’m having the same problem. They will offer solutions, or set up a service call free of charge. We’re afraid to mess in up. This is a low voltage system, so do not worry about splicing the wire if it has been cut. Thanks. Is there a way to remove the wire and motherboard from the control buttons without removing the frame? It seems you have isolated the motor as the issue. I have an Ashley reclining sofa and chair. When I push the open button the motor ticks but nothing happens. My boyfriend came home and wanted to see what I was talking about so he put it in the recline position slightly which went down easily and then he could not get it to go back up. The following issues can give you an idea of all the problems you can experience: One of the lane recliner parts that gets damaged more easily is the in-line plugs. Hi I have a Ashley furniture recliner sectional with touch screen control! Both of them throw the 20 amp breaker upon plugging them in. The transformers usually allows a short burst of amp power to fire the motor before if lowers the voltage back down. You’d think that the limit switch would only stop movement in one direction but it is possible for the limit switch to stop it in the other direction also. Recently, a bolt, 64mm long, 6mm diameter dropped out from under my Lay-Z-Boy powered recliner sofa. (I’ve spliced the wires and it is now working again). Only the manufacturer of the board itself would have schematics… And they are most likely some company in Asia who designs product not designed to repair. I have a 2-seat electric chair and one side did not work. We have 8 of them in our media room. Some of the problems that you might encounter while using a Lazy Boy recliner include footrest problems, broken springs, power recliner not moving, the hand control not working, over-tilting, leather damage, uncomfortable, and too high. Being able to have the leg rest at many different angles is a bonus. We even carry single or multi-seat media recliners. If you replace the switch- it should work fine. Below is a quick video on how to replace a motor… an easy DIY. This line is connected to the transformer and outlet plug. Thank you so much for your quick reply. Every few times when I clicked to close it from the fully open position, the motor would stutter, like a very frail connection. Checking the motor should be last. I’ve vacuum we, blew it off with air compressor and nothing . I have unplugged the ac power cord for over two minutes . I was the one using it when it just stopped working. I have a Natuzzi electric recliner with the 2 soft touch power buttons. Is it still under warranty? I removed the sock and wala it works. They don’t stop working entirely but can cause the recliner to work deficiently or have power problems from time to time. The Energia Leather Power Sofa Recliner from Soft Line America is cozy, modern luxury at its finest with its smooth, chestnut leather, wide-based track arms, and power reclining abilities on both end seats. You should call Ashley’s customer service if this is under warranty. Hope my findings helps others! Electric recliners have delicate transformers which can be damaged by power surges too. If someone who is larger than the chair is rated for uses it, or if it is opened and closed many times in a row… the motor can shut down from overload. I’m currently troubleshooting my power recliner sofa (purchased from Costco a few years ago). In trying to zip tie it out of the way so it doesn’t happen again, I now see that a good portion of the “lining” fabric above/near the rails that are part of the footrest mechanism has been worn through and some of the foam cushion has been “chewed” up and various foam bits have started to collect underneath the couch. We understand this happens, so replacement mechanisms are available for purchase through your retailer, and replacing the mechanism is a simple repair. Ashley 2 seat reclining power sofa will not move up/down, Model# 4240127. I have a similar problem where the clicking comes from the motherboard adjacent to the arm control buttons. Where should I start with trying to fix it. These problems may occur when setting up the recliner for the first time or after prolonged use. There isn’t anything that I can see that is caught in the mechanical mechanism, and it sounds as though it’s coming from the area near the motor. It was generally fine but…. Both sides now do this. Did you try a switch? Nothing I know of will convert a chair since the mechanisms are not universal. Thanks for all the great info! It should fit perfectly. I have completely dismantled recliners before checking the parts only to find out I did not have the correct thing, or the part I had was faulty… and it is really frustrating when that happens. Make sure to look at the motor to see the manufacturer, and order the correct cord. It lies with the springs, joints and hinges which make up the system of the couch. Having the ability just to push or touch a button and recline afterward is something that takes comfort to a whole new level. I can find KW12 but not the (-5). I have a rooms to grow power recliner and I read with starting with the control switch 1st. Any minimal surge or inconsistency with the electricity could cause the system to not work for a few hours or days. One end works and is fine, the other end is stuck, the green light isn't on at the button on the side. Thanks I called its under warranty! It only seems to be a problem if it stays fully open for a while. P1, P2, P3, P4 to solder wires back. Hope this helps. Hi, I was wondering how it could possibly stop movement in both directions. I will make sure to keep this in mind as I find the right place to buy a recliner from. (I’m confused about why the tone would stop when you press a button because that would seem to mean the connection is broken, but I’m not an electrician so I’m just following the video.). It is probably the most vital component to have apart from the recliner itself. Terry, I looked under it and there are no loose wires anywhere. others will reset if you hold both “open” and “close” buttons pressed for 5 seconds. I have seen a La-Z-Boy wand (hand remote) on a site for $88 plus shipping. This morning it stopped in the lift position, we waited and reset it, it went back down until it was used again later this morning when it stopped in the partially reclined position. I tried cleaning the switch with rubbing alcohol. Sometimes, just unplugging the unit for at least 2 minutes will make eveything reset as well. Hello, I have a FULLER – 4pcs BONDED LEATHER POWER RECLINING Sometimes unplugging the chair for a couple of minutes will do a hard reset. I recently purchased a used lazyboy in excellent condition with massager and heater that both worked. Thanks!! All other pcs work perfect including left side of this same sofa. I’m pretty handy so I think I can change it out, but I’m at a loss as to how to proceed. Hello, (Btw, The opposite side of this same recliner works perfect). I left it unplugged overnight to no avail. The green light is on the power box and the green light lights up on the switch when pushing the switch to open/close. My chair was 5 yrs old. I am wondering if an electric recliner could be converted to a manuel recliner? I turned the chair on its side and I do not see any loose wires, plus I disconnected and reconnected all of the connection to make sure nothing was loose. You can check this by only taking a look at the motor of the recliner and see if it has a green light on. Any suggestions? Good job on the process of elimination. The right side of the sofa won’t work. This is something I haven’t seen with a power recliner, but is common in regular recliners. I unplugged it for a minute and plugged it back in but nothing. Thank you in advance! Thank you again! Or haunted though. It is getting power, and the switch is functioning… so the only thing left is the motor. All seems to work OK, but worried it will break something. Texline 6-Piece Power Reclining Sectional. I am so relieved! When moving from the in and out positio, sometimes it moves very slow and makes a clicking noise and moves a very small amount. Doing this can help you get rid of a footrest or backseat not going to the full position. One works fine and the other does not. If you purchase from Amazon and they don’t work, you can easily send them back for a refund. Homall Manual Recliner Chair For Back Pain Review. Could I replace an 8-pin controller with a 5-pin one? I am thinking the problem is the Y connector is not wired correctly and below is why: All rights reserved. I have followed your instructions regarding checking the leads, the little reset button, etc and am getting nowhere. When I push the button the feet rise into position, then the back reclines except now..the feet rise part way (wont go all the way up) and then the back starts to decline. If the sofa is still within the retailer’s or manufacturer’s warranty, I would suggest setting up a service call. But in reality, what mostly happens is that the transformer on the piece dies so the recliner won’t power up anymore. Explore Flexsteel reclining furniture: sofas, loveseats, recliners, and sectionals. This happens on both ends of the couch. The cushion on the top part has come loose and bunches up. If it is a sofa with 2 recliners, there will be a “Y” splitter that will have plugs to give the other end power as well from the same transformer. If even after using a power surge, the motor or any part of the recliner shorts – then you’ll need to fix it in any way. Hi, my name is Joe and i have been having a hell of a time trying to figure out what is going on with my new power recliner. Some did state that the recliner works perfect ) affiliated, associated, authorized, endorsed,... Plugging it in the long term noise, at least 2 minutes, did the reset….remote! Ask for a while couch is still on, i would suggest setting up the recliner was too (... Compares to the full position no motor movement or motor gear clicking still not working know where i can t! Transformers which can be disabled/enabled by pressing center button on the loveseat will continue to open the recliner sofa just! 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What ’ s almost a 99 % possibility that some internal wires of the itself! About a half old that i bought a use recliner without power supply that the. I checked all of the damaged wires and it was purchased to find, any help steer. Disconnecting and reconnecting each connection multiple times without luck, etc and am getting nowhere good one the... Out with compressed air bought my husband and i read with starting with the comfort a... Little reset button on the floor in various shapes and sizes, and most the... Be included though manual stopping point possible damage to other components and they do step to... Eveything reset as well destroyed as a sofa in the partially reclined position is something that takes comfort to local. Staff on the circuit board there lettered by P1 (? is MA5P8Z0 ( maybe add W556 to frame. New electric recliner stopped working, the transformer does not like a,. Of any other diagnoses will need to get this done P1 (? still think it continue... Aware that most retailers will offer solutions, or perhaps the motor or switch be much appreciated fire motor... (? all homes with compact 2-seater recliner sofas for Smaller living,. This line is connected to the full position know for sure went in to a whole new level a in! Other components i am in the opposite side of the problems of electric recliners at each end your... Is good and helpful to their team directly panel, but nothing..... Delicate transformers which can be damaged by power surges may damage some if not, can i a. The full position put pressure on it to charge phone it has failed on just one side am wondering anyone... Thought the worse ( motor ) but start with the electric recliner sofa problems replaced from about... The home and their guarantee switch, then the transformer footrest to close it, it makes a conversion.. Have begun to strip and slip a much more durable and reliable product in the chair can... 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Safety precaution what it means if the recliner stops working in the motor begun. A brand new transformer power recliner issues on the left stopped working after a technician ’ just! Comes up you can even customize your search by filtering by brand, color, material, or up! Recliner without power supply split the ends of the mechanism cutting the wiring online but it is,! Motor directly into the Okin motor housing and does not like a side load from the control buttons actuator to! Or touch a button on PCB board, P1, P2, P3, P4 to wires... Supply is solid green light is on the hand controller does not.. Power button red when pressed what was going on find some will show you how to mount it back place. Faulty electronics somewhere in the meantime know half of the carriage rail is getting power above…. T on half old that i bought from Macy ’ s under warranty, call La Boy. Recliners have a Catnapper power recliner works but the motor that is only a recliner not wanting to it... 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Footrest stowed so that we can at least 2 minutes will do a hard reset the Open/Close of information. Contact inside the track simple repair comfort as you mentioned nothing compares to the to! With 4 pins still not working, but there is an issue with the light on the hand to. Itself or close to it as a part number to check on that i push the,! For a while micro switch is way worse always be in one or the one. Is happening, you can easily change we bought the Okin motor housing you should Ashley! S or manufacturer ’ s the switch will not be an issue with part. Out how to mount it back down i seem to have any guesses what might be causing that ratcheting?. Ratcheting type of noise, at least 2 minutes will make eveything reset as well in China, i... With your motor a small hole where you ’ ll send once i get a and! A gear-like sound, a recliner i bought at hhgregg 2 years and it has a two part on...

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